Troubleshooting

Plumbing
Symptom
Solution
If you notice a leak in the natural gas line Have everyone go outside. Turn the gas off at the gas meter. Call the gas company to report the leakage.
If a water main breaks or you experience a major plumbing leak

Turn off the main water valve. It is located near the entry sidewalk, outside garage or in a ground level box near the street. Arrange for service.
If you notice a leak under a sink or toilet: Turn off the water to the fixture by using the shutoff vales located under or behind the unit.
If a toilet becomes clogged Turn off the water to the fixture. Follow the procedures outlined in the maintenance section of this guide.
If you notice a leak in the tub or shower Turn off the water at the fixture and arrange for service. Do not use the shower or tub until service can be provided.
If there is leak in the water heater Use the shutoff valve on top of the heater to turn off the water. Turn off the gas valve, the pilot light and drain the water heater.
If you notice water spots on you wall or carpet You may have a water leak. Determine the source of water if possible and take steps to prevent further damage. If the leak can be traced to one location (one toilet, sink or tub), turn off the water to that fixture. If the leak cannot be isolated, turn off the main water service to the house and contact Eaton Realty.
Electrical
Symptom
Solution
If a complete power outage occurs

Look to see if your neighbors have electrical power. If the power is off throughout your neighborhood, call the electric company to report the outage. If the outage is limited to your home, follow the steps below:

  • Inspect all circuit breakers
  • If a breaker appears damaged, leave it off and call Eaton Realty.
  • If the breakers are not damaged, turn them all off and back on again one at a time.
  • NOTE: If your main circuit breaker trips or is turned off, turn all circuits off and wait 2-3 minutes before turning the main breaker back on. Then restore power to the other circuits one by one. This avoids overloading the system.
If you notice sparks or smell burning:

Find the location of the odor or sparks. If an appliance is plugged into an outlet, check the appliance for a short in the cord or other problem and unplug it. If this is not the problem, shut off the electrical circuit.

IMMEDIATELY CALL THE FIRE DEPARTMENT IF THERE IS ANY POSSIBILITY OF A FIRE.

If there is no power in a bathroom, kitchen or outside receptacle

These receptacles are likely connected to a Ground Fault Interrupt (GFI) device designed to interrupt the flow of electricity. Locate the nearest GFI outlet. If the reset button has tripped, press it in to restore power. If power is not restored, determine if the circuit is being overloaded. Two hair dryers or other appliances being used on one circuit could cause the breaker to trip.

THE USE OF POWER TOOLS AND APPLIANCES IN GFI OUTLETS IS NOT RECOMMENDED. Do not plug an appliance with a separate transformer or an item with a timing device (such as an irrigation system) into GFI outlets.

If your furnace malfunctions Be sure the furnace is turned on and plugged in. The gas lines must be turned on. The filter must be in place and the blower compartment door must be securely closed. Be sure the thermostat is adjusted to an appropriate temperature to signal the furance to start.
If your air conditioning unit shuts down or will not start Make sure the thermostat is set to a temperature that is cooler than the room air. Then, turn the air conditioner off at the thermostat and inspect the circuit breaker. If the breaker is tripped, reset it and restore power to the unit. If it does not restart, check the air conditioner fuse to make sure it is usable and properly installed. This fuse is in the outside fuse box located near the compressor unit. The compressor will go through a time-out cycle after it shuts off. Wait five mintues before trying to restart.
If your air conditioning unit continually runs Check the outside air temperature. Set your thermostat no more than 20°F below peak outside air temperature. On particularly hot days, it may run continually. Your air conditioning system is designed to cool your house no more than 18-20°F below the outside air temperature.